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FREQUENTLY ASKED QUESTIONS
What are Safe Serve Flags?
Safe Serve Flags are a visual allergen safety system designed for hospitality businesses. They help staff clearly identify and communicate allergen risks during food preparation, packing, and service.
Who are Safe Serve Flags for?
Safe Serve Flags are suitable for cafés, restaurants, takeaways, pubs, caterers, food trucks, and any food business that handles allergens.
Do Safe Serve Flags replace allergen training?
No. Safe Serve Flags support allergen awareness and safe working practices. Businesses remain responsible for providing appropriate allergen training in line with legal requirements.
How does the QR code training work?
Each Safe Serve Flags product includes a QR code. Staff scan the code with their phone to access the training video and instructions instantly, without needing an account or login.
Do staff need to create an account to watch the training?
No. The training is open access and can be viewed immediately by scanning the QR code or visiting the training page.
How long does the training take?
The awareness training video is short and designed for busy hospitality environments. Most staff can complete it in just a few minutes.
How often should staff watch the training?
Staff should watch the training when they start and revisit it whenever procedures change or refresher training is required.